Support and
assistance
If you’re looking for additional information, have questions for us, or would like to request a consultation with our team, you’ve landed on the right page!

How can we help you?
Type in the keyword of your question and you will find what you are looking for (hopefully!)
The e-Labeling portal is fully editable, choosing from the modules available on the Features page or by designing new ones alongside us.
You can also customize the interface by choosing from the many themes available.
The e-Labeling portal supports any type of content you may wish for. Some of the formats you can upload to the platform are .jpg, . png, .gif, .mov, .mp4, etc.
Yes, it is possible to purchase the QR Code only, without connecting the e-Labeling platform portal.
No, QR codes cannot be procured by the customer but must necessarily be linked to the e-Labeling platform.
Yes, applicable customizations are possible on the QR Code such as: changing color, adding your own logo, adding an outer frame.
In any case, the QR Code will always remain square in shape.
Yes, the only requirement is a camera to frame the QR Code and scan it.
Yes, of course. All you need to do is download a QR Code scanning app completely free of charge.
No, but dedicated discounts depending on the type of service will be applied.
Yes, e-Labeling subscription costs are calculated on an annual basis.
No, because the effectiveness of the portal is to show all the information collected in a single interface.
Yes, if you have subscribed to the Digital Environmental Labeling (DEL) service, you can change and create your own portal by adding features and customizations.
Yes, you can customize the portal by changing font type or icons by purchasing the Premium subscription.
Changes involving logos and colors are included as a basic part of e-Labeling services (Link Features section), or you can pick one of our predefined themes designed specifically for different market sectors.
DO YOU NEED ANYTHING ELSE?
If you haven’t found the answer to your doubts, you can fill out our form, we will get back to you as soon as possible!